Your satisfaction is our top priority at Cozy Home Market. We want you to love every item you purchase, from our practical kitchen gadgets to our charming garden decor. If you are not entirely satisfied with your purchase, we're here to help.
1. Return Eligibility
We accept returns for most items within 30 days of the delivery date. To be eligible for a return, your item must be:
- In its original, unused condition.
- In the original packaging, including all tags and accessories. For items like tools or cookware, all protective coverings must be intact.
- Accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
Certain items are not eligible for return due to hygiene or safety reasons:
- Personal care items.
- Opened or used sharp objects (e.g., fruit knives, scissors).
- Perishable goods.
- Plants and live items.
- Items marked as "Final Sale."
3. Return Process
To initiate a return, please contact our customer service team at services@cozyhomemarket.top with your order number and the reason for the return. We will provide you with the return address and any further instructions.
You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped) or a defective product. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive and inspect your returned item, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.
Please note that the original shipping costs are non-refundable for returns that are not a result of our error.
5. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us at services@cozyhomemarket.top.
6. Questions
If you have any questions on how to return your item to us, contact us:
Email: services@cozyhomemarket.top
Phone: 907-274-1705
Address: 1100 Merrill Field Dr, Anchorage, AK 99501